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PPI Claims - Frequently Asked Questions

Frequently Asked Questions

Why can I claim?
The Financial Services Authority (F.S.A.) has recently fined a number of high street banks and lenders over the mis-selling of Payment Protection Insurance (P.P.I.). This means that if you have taken out a loan which had P.P.I. included there is a good chance you could get all your money back.

I'm not sure if I had P.P.I. with my loan?
The majority of loans taken out in the last 6 years included some form of Payment Protection Insurance. Payment Protection Insurance is also known as Personal Loan Protection (P.L.P.), Mortgage Payment Protection Insurance (M.P.P.I.), Accident Sickness and Unemployment Cover (A.S.U.), Life and Accident, Sickness and Unemployment Cover (Life and A.S.U.), or Credit Card Repayment Protection (C.C.R.P.)

How much can I claim?
The amount you can claim will vary depending on your Bank / Lender but on a loan of £10,000 you may be able to claim around £2,000. Why not try our Claim Estimator or use our Quick Apply to be sent a Claims Pack.

Can I make more than one claim?
Yes....most people make several claims as they have had several Loans & Credit Cards in the last 10 years that included PPI cover.

How long will it take?
An average claim takes eight weeks; however, in more complex cases or where the case has to be referred to The Financial Ombudsman Service for review, a complaint may take over a year to settle.

Can I claim direct?
Yes, you can approach your lender and make a complaint directly.

How much will it cost me?
We operate on a No Win No Fee* basis and won't charge you a penny unless we win your Claim. If we do win your Claim our fees are 20% plus VAT

When will I get my money?
This all depends on the complexity of your Claim. In some cases we will be able to process your offer within a few weeks; however other Claims can take several months.

What will I have to do?
You will need to complete the Claim Pack we send you and return it to us. We will then pursue your Claim on your behalf.

My loan has been paid off, can I still claim?
Yes!....even if your loan has been paid off you can still make a claim.

Who are Belmont Thornton?
Belmont Thornton Ltd. is a specialist Claims Management company and we are regulated by the Financial Conduct Authority in respect of regulated claims management activities FRN:838450.

What are your Terms of engagement?
Our Terms of engagement are available by clicking here

What happens if my complaint gets passed to the FSCS?
You will be asked to complete an Initial Enquiry Form that we will use to submit your claim to FSCS. Once the complaint is accepted, a further questionnaire needs to be completed. We will guide you through this process. FSCS limits any compensation payouts to 90% of any loss suffered and processing time could vary depending on the complexity of each individual case.

If I am bankrupt, in IVA or in Debt Management, can I still make a claim?
Unfortunately, we do not accept applications from customers who are bankrupt, in debt management or an IVA. The reason for this is that any claim payout is likely to be off-set against your debts and, as our fees would still stand, it would not be in your best interests to pursue a claim with us.

Can the banks use the claim money to pay off my arrears or outstanding debts?
Yes, if you are in arrears or have an outstanding debt with your loan or credit card provider they may use your compensation to clear any money you owe them. In this instance, you will still be liable to pay our fee of 20% plus VAT so you should think carefully before commencing a claim.

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Belmont Thornton Limited is regulated by the Financial Conduct Authority in respect of regulated claims management activities; FRN:838450

Belmont Thornton Limited is incorporated in England and Wales, Company number 6621233, whose head office at Unit B11, Kestrel Court, Harbour Road, Portishead, Bristol, BS20 7AN and registered office at Harwood House, 43 Harwood Road, London, SW6 4QP.

Belmont Thornton Limited is registered with the Information Commissioners Office. Registration number Z1728023.

Please note that calls may be monitored for the purposes of staff training.

* Belmont Thornton operates on a "No Win No Fee" basis. This means that there are no upfront costs to pay. Our fee only becomes payable on a successful outcome of a claim. A cancellation fee is payable if you decide that having instructed Belmont Thornton to act on your behalf, and after 14 days of signing your Letter of Authority, you do not wish to continue pursuing your claim with us. The cancellation fee is the reasonable costs incurred for the work undertaken. Please see our terms of engagement.

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