Belmont Thornton Logo
PPI Claims - About PPI

PPI Claim News - 23/11/2009

 
PPI claim body criticised

The government's body for dealing with complaints about bank charges, payment protection insurance (PPI) mis-selling and loan charges has been slammed for lacking the expertise to help consumers.

A whistleblower who used to work for the Financial Ombudsman Service (FOS) says the organisation, which is responsible for adjudicating between consumers and banks, lacks the personnel and resources to properly deal with complaints.

Jane Sanders, who worked at FOS for two years, said she was "disgusted" at the way the organisation is run.

She told the news provider: "If adjudicators don’t meet their targets, they don’t get their bonus, so, of course, cases are going to be rushed through. My target was to close 3.5 cases every week."

The FOS deals with 170,000 cases a year and says it upholds six out of ten complaints against banks.

A ruling on millions of bank claims is expected later this week from the justices of the newly-opened Supreme Court.

Belmont Thornton can help you make a PPI claimPayment Protection Insurance Claim, or a credit card charges claim. For free PPI Claim advice call 0845 526 0000 or fill in the Quick Claim box to be sent a PPI Claim pack or credit card charges claim pack.ADNFCR-2776-ID-19473369-ADNFCR



Bookmark and Share
Tell a Friend
blog comments powered by Disqus

Enquiry Form

First Name 
Last Name 
Mobile Phone
Home Phone
Address Line 1 
Town
County
Post Code 
Email 
Circumstances
Claim Back Mis-Sold PPI Button

Belmont Thornton Limited is regulated by the Claims Management Regulator in respect of regulated claims management activities; our registration is recorded on the website www.gov.uk/moj/cmr number 18273

Belmont Thornton Limited is incorporated in England and Wales, Company number 6621233, whose head office at Unit B11, Kestrel Court, Harbour Road, Portishead, Bristol, BS20 7AN and registered office at Harwood House, 43 Harwood Road, London, SW6 4QP.

Belmont Thornton Limited is registered with the Information Commissioners Office. Registration number Z1728023.

Please note that calls may be monitored for the purposes of staff training.

* Belmont Thornton operates on a "No Win No Fee" basis. This means that there are no upfront costs to pay. Our fee only becomes payable on a successful outcome of a claim. A cancellation fee is payable if you decide that having instructed Belmont Thornton to act on your behalf, and after 14 days of signing your Letter of Authority, you do not wish to continue pursuing your claim with us. The cancellation fee is the reasonable costs incurred for the work undertaken. Please see our terms of engagement.

By using our web-site, you agree that we can place the types of cookies described in our privacy policy on your device.Hide