Belmont Thornton Logo
PPI Claims - About PPI

PPI Claim News

 
Bank claims: Santander received nearly 250k complaints in six months

Around 250,000 complaints were made to Santander in the first half of the year, it has been revealed.

The Spanish bank has confirmed that it received 244,978 complaints from January until the end of June – the equivalent of 1,300 a day.

Of these complaints, 43 per cent were upheld in favour of the customer, while two per cent were not dealt with within 8 weeks.

Steve Williams, director of service quality and complaints at Santander, admitted he firm must improve its service.

He said: "Whilst we are pleased that the volume of complaints received has decreased from the same time last year, we know we need to do more.

"Improving service quality remains a priority for Santander, as we don't want any customer to be disappointed by the experience they receive from banking with us."

Yesterday (26th August), Lloyds TSB announced that it had received approximately 300,000 complaints in the first half of 2010.

Posted by John Fieldman

Having worked in the city for 19 years, John's main focus is interest rates and corporate finance.ADNFCR-2776-ID-800043841-ADNFCR



Bookmark and Share
Tell a Friend
blog comments powered by Disqus

Enquiry Form

First Name 
Last Name 
Mobile Phone
Home Phone
Address Line 1 
Town
County
Post Code 
Email 
Circumstances
Claim Back Mis-Sold PPI Button

Belmont Thornton Limited is regulated by the Claims Management Regulator in respect of regulated claims management activities; our registration is recorded on the website www.gov.uk/moj/cmr number 18273

Belmont Thornton Limited is incorporated in England and Wales, Company number 6621233, whose head office at Unit B16, Kestrel Court, Harbour Road, Portishead, Bristol, BS20 7AN and registered office at Harwood House, 43 Harwood Road, London, SW6 4QP.

Belmont Thornton Limited is registered with the Information Commissioners Office. Registration number Z1728023.

Please note that calls may be monitored for the purposes of staff training.

* Belmont Thornton operates on a "No Win No Fee" basis. This means that there are no upfront costs to pay. Our fee only becomes payable on a successful outcome of a claim. A cancellation fee is payable if you decide that having instructed Belmont Thornton to act on your behalf, and after 14 days of signing your Letter of Authority, you do not wish to continue pursuing your claim with us. The cancellation fee is the reasonable costs incurred for the work undertaken. Please see our terms of engagement.

By using our web-site, you agree that we can place the types of cookies described in our privacy policy on your device.Hide