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Bank claims: Santander received nearly 250k complaints in six months

Around 250,000 complaints were made to Santander in the first half of the year, it has been revealed.

The Spanish bank has confirmed that it received 244,978 complaints from January until the end of June – the equivalent of 1,300 a day.

Of these complaints, 43 per cent were upheld in favour of the customer, while two per cent were not dealt with within 8 weeks.

Steve Williams, director of service quality and complaints at Santander, admitted he firm must improve its service.

He said: "Whilst we are pleased that the volume of complaints received has decreased from the same time last year, we know we need to do more.

"Improving service quality remains a priority for Santander, as we don't want any customer to be disappointed by the experience they receive from banking with us."

Yesterday (26th August), Lloyds TSB announced that it had received approximately 300,000 complaints in the first half of 2010.

Posted by John Fieldman

Having worked in the city for 19 years, John's main focus is interest rates and corporate finance.ADNFCR-2776-ID-800043841-ADNFCR

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