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Credit card charges: Utility bills 'can be difficult to understand'

Consumers may end up experiencing credit card charges because they do not understand their utility bills.

Tom Lyon, energy expert at, claims that utility bills can be difficult to understand so many consumers do not end up getting the best deals available to them.

He said: "The structure of tariffs are quite complicated, there are quite a lot of charges involved in energy and quite a lot of terms that people don't understand.

"Bills and annual statements that we receive could be a lot clearer and it can be difficult for consumers to extract the information that they need to switch from their bills."

Mr Lyon added that many people are not aware of just how much they could save by switching their tariff.

His comments follow research by, which revealed that 67 per cent of people have never switched utility bills after moving into a new property.

Samantha Clarke

Samantha is a former banking assistant and has over ten years experience in retail banking.

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