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Loan charges: Only a quarter of Brits happy with their banks

Only a quarter of Brits (27 per cent) feel we are having our needs met by our banks.

This means that three quarters, including those who may have experienced loan charges, are not happy with the service they get.

Research by Cable&Wireless Worldwide also showed that a tenth of consumers do not expect much from their bank, while a fifth do not think their bank is interested in helping them beyond delivering a basic service.

Financial expert Laurence Gold claims the biggest problem with banks is lack of communication.

He said: "Communication, to me, is the most important thing - not just in banking but in the world in general - and if we can improve communication from customers to banks and banks to customers, then the world is a better place."

Mr Gold added that the internet and social media provide banks with the opportunity to communicate better with customers.

Samantha Clarke

Samantha is a former banking assistant and has over ten years experience in retail banking.

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