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Banks still not dealing with PPI refunds, Which? claims

A number of banks are still not dealing with PPI (payment protection insurance) complaints, meaning people are not receiving PPI refunds.

That is according to Which?, which was commenting on the recently released six-monthly complaints data.

The Financial Ombudsman Service report showed that many banks have not dealt with many consumers who were mis-sold PPI.

Richard Lloyd, executive director of Which?, said: "These numbers show that some banks are still not dealing with PPI complaints fairly. If the next round of complaints data doesn't show a dramatic improvement then the FSA (Financial Services Authority) must take tough enforcement action against banks whose complaints handling isn't up to scratch."

He added that even if PPI was removed from the equation, figures still show that banks are not treating their customers with the correct attitude.

"In a properly functioning market banks wouldn't be able to get away with treating customers like this," he said.

Samantha Clarke

Samantha is a former banking assistant and has over ten years experience in retail banking.

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