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FSA figures show PPI complaints continue to rise

PPI claims have led to an increase in complaints made to the Financial Services Authority (FSA).

The organisation's figures show the total number of complaints about PPI rose by 23 per cent to 531,667 during the first half of 2011.

Commenting on the figures, Adam Scorer, director of external affairs at Consumer Focus, said: "This issue continues to dog the financial sector and is a big test of its commitment to treating consumers fairly."

All banks and providers involved must now deal with outstanding complaints and ensure all cases are treated efficiently and fairly, Mr Scorer added.

He advised consumers who have a grievance with the way their bank has handled their PPI claim to continue to complain until they are content with the resolution.

PPI providers have already paid out a total of £215 million in compensation for mis-selling PPI this year, according to earlier FSA research.

Charles Baker

Charles is a reputed financial analyst with decades of experience under his belt.ADNFCR-2776-ID-800743155-ADNFCR



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