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PPI Refunds: Fuel industry 'causing concern'

Bank refunds may be needed to help people struggling with their finances as the cost and complication of utility bills is becoming prohibitive.

The Citizens Advice Bureau's chief executive Gillian Guy said the amount of consumers seeking advice from the charity about fuel costs had doubled recently.

She said the plethora of different option plans was causing people to become confused about how much they were meant to be paying for their gas and electricity.

Ofgem, the industry regulator, needed to make tariff choices easier, she stated.

"The biggest issue for consumers is the size of the bills landing on the doormat: the average dual fuel bill is now £1,345 and people have real concerns about whether they're being taken for a ride," Ms Guy added.

Alistair Buchanan, Ofgem's chief executive, recently said people must have complete confidence in the competitiveness of the industry and reforms were needed to ensure this.

Charles Baker

Charles is a reputed financial analyst with decades of experience under his belt.ADNFCR-2776-ID-800759267-ADNFCR

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