Belmont Thornton Logo
PPI Claims - About PPI

PPI Claim News

Bank Charges: Barclays reduces complaint volumes

Barclays Bank has revealed it has reduced the number of complaints related to issues such as credit card charges.

During 2011, there was a 31 per cent drop in complaints relating to banking compared with the previous 12 months, with figures from the second half of the year ten per cent lower than in the first six months.

The General Insurance and Pure Protection category was the most significant exception to this decline, although the majority of issues customers had with the bank that related to this field were due to Payment Protection Insurance (PPI).

Excluding PPI claims, the overall volume of problems experienced a year-on-year fall of 29 per cent.

Barclays recently claimed PPI compensation payouts impacted its bottom line in 2011.

Chief executive of Barclays Retail and Business Banking Anthony Jenkins said: "Tackling complaints is our top priority and today's figures show real sustained progress on delivering on our commitments, with a reduction of over 30 per cent in banking complaints."

Charles Baker
Charles is a reputed financial analyst with decades of experience under his belt.ADNFCR-2776-ID-801299614-ADNFCR

Bookmark and Share
Tell a Friend
blog comments powered by Disqus

Enquiry Form

First Name 
Last Name 
Mobile Phone
Home Phone
Address Line 1 
Post Code 
Claim Back Mis-Sold PPI Button

Belmont Thornton Limited is regulated by the Claims Management Regulator in respect of regulated claims management activities; our registration is recorded on the website number 18273

Belmont Thornton Limited is incorporated in England and Wales, Company number 6621233, whose head office at Unit B11, Kestrel Court, Harbour Road, Portishead, Bristol, BS20 7AN and registered office at Harwood House, 43 Harwood Road, London, SW6 4QP.

Belmont Thornton Limited is registered with the Information Commissioners Office. Registration number Z1728023.

Please note that calls may be monitored for the purposes of staff training.

* Belmont Thornton operates on a "No Win No Fee" basis. This means that there are no upfront costs to pay. Our fee only becomes payable on a successful outcome of a claim. A cancellation fee is payable if you decide that having instructed Belmont Thornton to act on your behalf, and after 14 days of signing your Letter of Authority, you do not wish to continue pursuing your claim with us. The cancellation fee is the reasonable costs incurred for the work undertaken. Please see our terms of engagement.

By using our web-site, you agree that we can place the types of cookies described in our privacy policy on your device.Hide