Belmont Thornton Logo
PPI Claims - About PPI

PPI Claim News

Woman incurs bank charges after Asda bills her twice

A woman faces bank charges after Asda billed her twice for the same load of shopping.

The Citizen reports mother-of-three Denise Summers was overcharged by £100.70 as a result of the mistake, which sent her above her overdraft limit.

This is despite the fact that she had already paid £98.20 for the shopping at the Bruton Way store in Gloucestershire.

Ms Summers telephoned the retailer to inform them of the mistake and was asked to complete a customer complaints form over the internet.

Asda noted the issue was due to a price discrepancy between the cost of goods online and when they were delivered.

When this occurs, the supermarket giant said it is legally obliged to issue two bank charges, which are held by a financial institution until one of the bills is authorised.

After this happens, the other amount is returned

"We're very sorry if this technical glitch has caused Denise any inconvenience and are working with her bank to resolve the issue as quickly as possible," a spokesman for the firm told the news source.

Asda was bought by Wal-mart Stores in June 1999 and by August 2011 had 523 shops in its portfolio.

Jennifer Haines
Jennifer's speciality knowledge is credit card changes and balance transfers.ADNFCR-2776-ID-801346904-ADNFCR

Bookmark and Share
Tell a Friend
blog comments powered by Disqus

Enquiry Form

First Name 
Last Name 
Mobile Phone
Home Phone
Address Line 1 
Post Code 
Claim Back Mis-Sold PPI Button

Belmont Thornton Limited is regulated by the Claims Management Regulator in respect of regulated claims management activities; our registration is recorded on the website number 18273

Belmont Thornton Limited is incorporated in England and Wales, Company number 6621233, whose head office at Unit B11, Kestrel Court, Harbour Road, Portishead, Bristol, BS20 7AN and registered office at Harwood House, 43 Harwood Road, London, SW6 4QP.

Belmont Thornton Limited is registered with the Information Commissioners Office. Registration number Z1728023.

Please note that calls may be monitored for the purposes of staff training.

* Belmont Thornton operates on a "No Win No Fee" basis. This means that there are no upfront costs to pay. Our fee only becomes payable on a successful outcome of a claim. A cancellation fee is payable if you decide that having instructed Belmont Thornton to act on your behalf, and after 14 days of signing your Letter of Authority, you do not wish to continue pursuing your claim with us. The cancellation fee is the reasonable costs incurred for the work undertaken. Please see our terms of engagement.

By using our web-site, you agree that we can place the types of cookies described in our privacy policy on your device.Hide