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Woman incurs bank charges after Asda bills her twice

A woman faces bank charges after Asda billed her twice for the same load of shopping.

The Citizen reports mother-of-three Denise Summers was overcharged by £100.70 as a result of the mistake, which sent her above her overdraft limit.

This is despite the fact that she had already paid £98.20 for the shopping at the Bruton Way store in Gloucestershire.

Ms Summers telephoned the retailer to inform them of the mistake and was asked to complete a customer complaints form over the internet.

Asda noted the issue was due to a price discrepancy between the cost of goods online and when they were delivered.

When this occurs, the supermarket giant said it is legally obliged to issue two bank charges, which are held by a financial institution until one of the bills is authorised.

After this happens, the other amount is returned

"We're very sorry if this technical glitch has caused Denise any inconvenience and are working with her bank to resolve the issue as quickly as possible," a spokesman for the firm told the news source.

Asda was bought by Wal-mart Stores in June 1999 and by August 2011 had 523 shops in its portfolio.

Jennifer Haines
Jennifer's speciality knowledge is credit card changes and balance transfers.ADNFCR-2776-ID-801346904-ADNFCR



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