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RBS and NatWest customers experience problems with bank charges

Many customers of the Royal Bank of Scotland (RBS) and NatWest could have noticed bank charges have not gone through their accounts.

These two lenders blamed this on technical issues, with RBS saying in a statement that some customers cannot use online services and certain balances have not been updated.

The bank claims it is "working hard to fix this", stating that it wishes to have the problem sorted out "as soon as possible".

It apologised to its customers for any inconvenience these technical issues are causing.

RBS and Natwest are both part of the RBS group and share a number of information technology and communications systems.

On its Twitter feed, RBS said it is also aware of "issues impacting some credits into your accounts this morning".

As of 14:02 BST on June 21st, the issue still appeared to be unresolved, with the lender predicting the problems will be fixed "within the next few hours".

Amir Hussain
Amir specialises in personal loans, consumer debt and debt management.ADNFCR-2776-ID-801390245-ADNFCR

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