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Nationwide 'performing well with PPI claims'

Nationwide has revealed its successes with dealing with payment protection insurance (PPI) claims.

It has some of the lowest number of PPI complaints in the whole of the market, being 81 per cent better than the average within the industry in handling these issues.

Furthermore, when it comes to overall complaints, Nationwide states it performs 60 per cent better than that typically seen by the sector.

Divisional director of customer experience for the lender Jenny Groves said: "We know that consumers want clarity from the industry around how to make a PPI complaint."

Therefore, the firm has unveiled several measures that should help members of the public who wish to reclaim PPI, with the company working alongside Moneysavingexpert and Which? to develop these.

However, the Daily Mail recently reported that a Money Mail reader received a £1,300 PPI refund from Nationwide but the bank used this money to pay off existing debts the consumer had, despite him already agreeing a lenient payment plan with the bank.

The company told the news source it aims to be "fair and reasonable".

Samantha Clarke
Samantha is a former banking assistant and has over ten years experience in retail banking.ADNFCR-2776-ID-801392179-ADNFCR

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