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PPI claims: Which? survey gives all high street banks low customer satisfaction ratings

With the misselling of payment protection insurance and increasing loan charges, it may come as no surprise to learn that all of the UK's major high-street banks received low scores in the latest customer satisfaction ratings report from Which?

The best-performing lender was HSBC, which received a customer satisfaction of 60 per cent, although this is still underneath the average score of 62 per cent received in the consumer advocacy group's analysis of 30 financial brands.

NatWest achieved 56 per cent, while Barclays received 54 per cent and Lloyds 51 per cent.

The lowest-rated banks were Santander (46 per cent) and Halifax (48 per cent), while the Bank of Scotland received 49 per cent and the Royal Bank of Scotland 50 per cent.

Which? has also asked members of the public to rate their satisfaction with credit card claims and mortgage providers, as well as their current and savings accounts, in the last year.

"We want to see fundamental changes in the culture of banking and a return to banking for customers, not bankers," Which? executive director Richard Lloyd said.

John Fieldman
Having worked in the city for 19 years, John's main focus is interest rates and corporate financeADNFCR-2776-ID-801451515-ADNFCR



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