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PPI claims: FOS reveals rise in number of complaints

It is unsurprising that the Financial Ombudsman Service (FOS) is receiving a massive number of complaints.

This is according to chief executive and chief ombudsman of the organisation Natalie Ceeney, who said: "The mounting number of cases reaching us isn't just down to PPI."

She revealed that the organisation is receiving complaints regarding a number of other issues and is uploading a similar proportion of these that it always has.

Furthermore, the body can dismiss any issues that it believes are "frivolous and vexatious", the specialist remarked.

Ms Ceeney said that while the FOS uses this power, there are not many cases of this nature "outside of PPI".

Consumer behaviour does not indicate that there is a 'compensation culture' at present, she asserted, arguing that instead, bank claims and other financial industries are partially responsible for the rising number of enquiries the FOS deals with.

On an average year, the organisation deals with at least 250,000 disputes and answers one million customer enquiries.

Samantha Clarke
Samantha is a former banking assistant and has over ten years experience in retail banking.ADNFCR-2776-ID-801466899-ADNFCR

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