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Credit card claim: Energy companies owe their customers £1.2 billion

Millions of British energy consumers are overpaying their energy bills, leading utility firms to owe their customers around £1.2 billion, according to new research.

The study carried out by comparison website revealed that more than half of Brits (55 per cent) are in credit with their gas and electricity supplier, with the average owed standing at £80.

Despite missing out on large sums of money, just a fifth (22 per cent) of customers have asked for a refund for their overpayment, while more than half (51 per cent) are just waiting for it to sort itself out over time.

What's more, a third (29 per cent) of Brits believe the firms are overcharging them on purpose.

"If utility bills were easier to understand then people would feel more confident in managing their accounts and overpayment would be less of an issue," said Mark Greening, head of home services at

"More straightforward bills would also make it easier for customers to compare prices from different suppliers to check that they aren't paying over the odds for their energy."

Jennifer Haines

Jennifer's speciality knowledge is credit card changes and balance transfers.ADNFCR-2776-ID-801478853-ADNFCR

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