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Bank staff 'forced into mis-selling PPI'

A former member of staff at NatWest has revealed how employees were pushed into selling payment protection insurance (PPI), even when it was not suitable for the customer's needs, according to a new expose from the Guardian.

The NatWest staff member worked for the bank between 2002 and 2004 and explained how the focus of her work was to sell PPI.

"In my role as a customer adviser I had to sell 10 loans a week with seven or eight having PPI," said the anonymous source.

"There was plenty of training in 'disturbance techniques', making the customer feel anxious about their ability to repay the loan in the event of accident, sickness, unemployment or death."

Individuals who did not meet the quota were put under great pressure through a performance development plan. If they then continued to not get the sales after a few weeks, it could lead to their dismissal.

This deliberate mis-selling has cost the banking industry in the UK more than £11 billion.

Samantha Clarke
Samantha is a former banking assistant and has over ten years experience in retail banking.ADNFCR-2776-ID-801485367-ADNFCR



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