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PPI cases offloaded to workers in India

The firms processing the flood of claims for mis-sold payment protection insurance (PPI) are having to offload cases to India in order to cope with the demand and cut costs, according to the Financial Times.

Several of the biggest accountancy companies dealing with the claims have moved operations to India, as the increased competition has pre-empted the need to streamline the process.

"There are a large number of [claims processing] players and therefore, in order to gain the competitive edge from a cost and speed perspective, they are all looking at different solutions and offshoring is very much top of the radar," Angela Hickmore, director at Interim Partners, told the Financial Times.

Outsourcing of PPI has occurred among the big four accountancy firms - PwC, Deloitte, Ernst & Young and KPMG, as well as a number of others.

This trend could be set to continue, as the number of claims remains constant. The caseload increased by 129 per cent in the first half of the year, according to the Financial Services Authority.

Jennifer Haines

Jennifer's speciality knowledge is credit card changes and balance transfers.ADNFCR-2776-ID-801499170-ADNFCR

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