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Credit card charges: HMRC should 'reinvest in customer service'

As HM Revenue and Customs (HMRC) is being protected from budgets cuts that other government departments are suffering, the Low Incomes Tax Reform Group (LITRG) is calling for it reinvest in customer service.

Robin Williamson, technical director of LITRG explained that the department has made progress in the last two or three years towards improving response times and correspondence handling, but there still is some way to go.

"Improving customer service generally will reduce low value work, in turn freeing up HMRC resource which can be deployed to tackle deliberate avoidance and evasion," said Mr Williamson.

"Besides, investing in customer service may indirectly (or even directly) fulfil the remit of tackling evasion and avoidance."

He added that if people are able to engage with HMRC, it is less likely that they will end up mis-paying their taxes.

Individuals may also find that the likelihood of overpaying tax is reduced, which will leave more money to pay for other expenditures, such as credit card charges.

Samantha Clarke

Samantha is a former banking assistant and has over ten years experience in retail banking.ADNFCR-2776-ID-801503398-ADNFCR

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