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Credit card charges: Xmas shoppers left £3bn out of pocket

Shoppers this year have spent £3 billion on goods that have not lived up to expectations, raising concerns over whether or not people will be properly refunded for problematic Christmas purchases.

The Citizens Advice Bureau (CAB) has dealt with 400,000 complaints between April and November, which totalled £3 billion in value.

More than half of these were for faulty goods or sub-standard services and cost on average £2,800 each, leaving many people seriously out of pocket if they cannot get a refund, making it difficult to pay credit card charges.

"By law retailers must offer refunds, repairs or replacements for faulty products but all too often this is not happening,” said Gillian Guy, CAB chief executive.

“Household budgets are tight meaning many people don't have the money to buy a new item if it’s broken and the seller has refused to sort it out."

CAB’s report Redressing the Balance is calling for a change in the law so that consumers must get a refund within 30 days of getting money back, as well a class action that helps people take businesses to court.

Amir Hussain

Amir specialises in personal loans, consumer debt and debt management.ADNFCR-2776-ID-801513800-ADNFCR

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