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Bank claim: Lloyds customers face technical hitches

Customers at Lloyds Banking Group may have been faced with problems accessing their online banking services yesterday.

For an hour on April 15th, the banking group, which includes Lloyds TSB and Halifax, was hit by a system error but it says that the issue has been resolved.

It said: “We know our customers rely on us, and we apologise for the inconvenience we have caused them."

This happened on the same day that the Financial Conduct Authority (FCA) released a report stating that Lloyds TSB received the second highest amount of complaints between July and December 2012. It took second place to Barclays.

Lloyds is not the only group of banks that has experienced problems with its computer systems.

Royal Bank of Scotland and its subsidiaries Natwest and Ulster bank are currently being investigated by the FCA for IT failures that took place during summer last year. Customers were locked out of their accounts for days and left unable to pay bills or receive payments, such as wages.

Samantha Clarke

Samantha is a former banking assistant and has over ten years experience in retail banking.ADNFCR-2776-ID-801572042-ADNFCR

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