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Credit card charges: Rogue charges on M&S contactless cards

Customers at Marks & Spencer (M&S) have been facing technical issues when paying for goods on their contactless cards.

There have been cases where customers have been charged twice for their goods. Payment has been taken from their card when they have been using another payment method and their card has been in their purse or wallet. 

This is in spite of the fact that contactless terminals are only supposed to take payments when a card is within four centimetres of it.

Incidents such as these raise issues over the safety of using contactless cards.

Suggestions for ensuring that their cards are safe have been that consumers buy purses or wallets with metal woven into them or to wrap their cards in foil.

Nevertheless, customers should check their balances if they feel an issue such as this has occurred. 

In many cases at M&S, customers were unaware until they received their statements days later. Potentially, this could cause customers to fall into their overdrafts without realising.

Jennifer Haines

Jennifer's speciality knowledge is credit card changes and balance transfers.ADNFCR-2776-ID-801588228-ADNFCR



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