Lloyds Banking Group has admitted failures in relation to the handling of payment protection insurance (PPI) claims.It came after an undercover reporter for the Times investigated recruitment and training at the Royal Mint Court, one of the major complaints centres for Lloyds.The reporter found that complaints handlers were told to follow the idea that Lloyds had never mis-sold PPI. They were also told that if a consumer claim was rejected then they were unlikely to try again.Since then, Lloyds has said that some of the comments received by the Times journalist were isolated. It said that these were being addressed.Additionally, the bank has cut ties with its supplier for the centre.In a statement, Lloyds explained: "This site was operated for us by a third party supplier, Deloitte. Following further investigations we took immediate action, and in May concluded our contract with Deloitte and moved to a new supplier."Amir HussainAmir specialises in personal loans, consumer debt and debt management.
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