Belmont Thornton Logo
PPI Claims - About PPI

PPI Claim News

 
Lloyds admits payment protection claim failures

Lloyds Banking Group has admitted failures in relation to the handling of payment protection insurance (PPI) claims.

It came after an undercover reporter for the Times investigated recruitment and training at the Royal Mint Court, one of the major complaints centres for Lloyds.

The reporter found that complaints handlers were told to follow the idea that Lloyds had never mis-sold PPI. They were also told that if a consumer claim was rejected then they were unlikely to try again.

Since then, Lloyds has said that some of the comments received by the Times journalist were isolated. It said that these were being addressed.

Additionally, the bank has cut ties with its supplier for the centre.

In a statement, Lloyds explained: "This site was operated for us by a third party supplier, Deloitte. Following further investigations we took immediate action, and in May concluded our contract with Deloitte and moved to a new supplier."

Amir Hussain

Amir specialises in personal loans, consumer debt and debt management.ADNFCR-2776-ID-801597344-ADNFCR



Bookmark and Share
Tell a Friend
blog comments powered by Disqus

Enquiry Form

First Name 
Last Name 
Mobile Phone
Home Phone
Address Line 1 
Town
County
Post Code 
Email 
Circumstances
Claim Back Mis-Sold PPI Button

Belmont Thornton Limited is regulated by the Claims Management Regulator in respect of regulated claims management activities; our registration is recorded on the website www.gov.uk/moj/cmr number 18273

Belmont Thornton Limited is incorporated in England and Wales, Company number 6621233, whose head office at Unit 16, Elysium Gate, 126 New Kings Road, London, SW6 4LZ and registered office at Harwood House, 43 Harwood Road, London, SW6 4QP.

Belmont Thornton Limited is registered with the Information Commissioners Office. Registration number Z1728023.

Please note that calls may be monitored for the purposes of staff training.

* Belmont Thornton operates on a "No Win No Fee" basis. This means that there are no upfront costs to pay. Our fee only becomes payable on a successful outcome of a claim. A cancellation fee is payable if you decide that having instructed Belmont Thornton to act on your behalf, and after 14 days of signing your Letter of Authority, you do not wish to continue pursuing your claim with us. The cancellation fee is the reasonable costs incurred for the work undertaken. Please see our terms of engagement.

By using our web-site, you agree that we can place the types of cookies described in our privacy policy on your device.Hide