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Payment Protection Refunds Letter

Just as in any other formal communications, when reclaiming PPI the claim should always be accompanied by a letter of introduction. Most people write a very general payment protection refunds letter stating the purpose of why they are writing and what they hope to accomplish. In this case, the purpose is of course to get a refund on mis sold PPI. However, a payment protection refunds letter will also accompany either an acceptance of your claim or a denial. In the case of the latter, you should keep this letter because it will serve a purpose when filing an appeal.

Information to Include in a Payment Protection Refunds Letter

When writing to your lender there are some details that must be contained in the cover letter, sometimes referred to as a payment protection refunds letter. Of course the letter should have your name, address and any other pertinent contact information such as an email address and phone number. Then the name of the lender and their address should be included as well. You should use an "Attention:" line if you know the name of the loan officer who will be reviewing your claim or you could simply put "PPI Claims Department" in that block. From there the letter should follow formal rules for business correspondence but don't forget a line I the header marked "RE: Loan Number" and include your loan number which they can refer to.

What to Do With a Denial of Payment Protection Refunds Letter

As mentioned above, it is imperative to keep the denial of payment protection refunds letter. The reason for this is because it will be necessary when filing an appeal with the Financial Ombudsman Service. The ombudsman who reviews your claim and subsequent denial will need to refer to this letter to see why the bank/lender denied your claim back of bank charges.

If you would like assistance making a mis-sold payment protection claim, call our claims team on 0207 471 2000


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