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Claim Back Loan Insurance

PPI Help

Do you need help reclaiming PPI mis-sold on a loan, mortgage, store or credit card? We have already helped more than 40,000 customers pursue claims against their bank, building society or credit card company and have recovered in excess of £100 million. Below is a list of a list of common questions asked by our customers.

PPI Help Q1: What is PPI?
PPI stands for payment protection insurance and it is a type of cover added to financial products. It is meant to cover debt repayments if the borrower is unable to work due to illness, accident or redundancy.

PPI Help Q2: Why is PPI so controversial?
PPI is controversial because it has been frequently mis-sold. In 2006 the sale of the cover was investigated by The Financial Services Authority and The Office of Fair Trading. They discovered many lenders had failed to safe guard their customers or correctly train their staff and, as a consequence, some were handed significant fines.

PPI help Q3: How were policies mis-sold?

There were a number of different way in which PPI policies were sold. E.g:

  • The customer was told they had to have the cover.
  • The customer was told taking out the cover would improve their chance of being granted the loan.
  • The customer was sold the cover even though it was unsuitable for their needs. For example customers who were retired or in full time education were sold PPI policies. Clearly, someone who is not employed has no requirement for cover that protects them from loss of employment!
  • The customer was not made fully aware of the terms, conditions or cost of the policy.
  • The policy was added without the customer's knowledge.

PPI help Q4: How do I make a claim?

If you believe your policy was mis-sold simply complete the quick claim form above. We will send you out a pack in the post to complete and return. Once we receive your pack we guarantee to start your claim within 24 hours. We will guide you through every step of the process and keep you regularly updated.

PPI help Q5: How much compensation could I receive?

The level of compensation paid depends on many factors such as the age and size of the policy. Typically, a loan PPI policy costs between 13% and up to 56% of the original loan value. In addition to reclaiming all premiums paid we also request an addition 8% in interest.

PPI help Q6: How long will it take to settle my claim?

The amount of time it takes to settle a claim depends on a number of different factors including: the complexity of the case and whether we have to refer it to the Financial Ombudsman Service. In many instances, though, we are able to successfully settle claims in just 8 weeks.

PPI help Q7: I have already paid off my loan or credit card. Can I still claim?

Yes. You can make a claim even if your loan is paid off or you no longer use your account. There is also no limit to how many claims you can make.

PPI help Q8: Still have more questions?

Then call 0207 471 2000 and our customer care team will do all they can to help.


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Belmont Thornton Limited is regulated by the Claims Management Regulator in respect of regulated claims management activities; our registration is recorded on the website www.gov.uk/moj/cmr number 18273

Belmont Thornton Limited is incorporated in England and Wales, Company number 6621233, whose head office at Unit 16, Elysium Gate, 126 New Kings Road, London, SW6 4LZ and registered office at Harwood House, 43 Harwood Road, London, SW6 4QP.

Belmont Thornton Limited is registered with the Information Commissioners Office. Registration number Z1728023.

Please note that calls may be monitored for the purposes of staff training.

* Belmont Thornton operates on a "No Win No Fee" basis. This means that there are no upfront costs to pay. Our fee only becomes payable on a successful outcome of a claim. A cancellation fee is payable if you decide that having instructed Belmont Thornton to act on your behalf, and after 14 days of signing your Letter of Authority, you do not wish to continue pursuing your claim with us. The cancellation fee is the reasonable costs incurred for the work undertaken. Please see our terms of engagement.

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